Professional Summary

IT Project Manager and Solution Architect with over 4 years of experience leading cross-functional Agile teams to deliver digital transformation projects. Skilled in designing scalable application architectures, translating business objectives into technical solutions, identifying high-impact user problems, and driving digital adoption through collaboration with engineering, product, and business stakeholders.

IT Project Manager & Solution Architect

Architecting & delivering scalable digital solutions

Phone +88 01833183766
City Dhaka, Bangladesh
Email jawwad.fida@gmail.com
Degree Computer Science & Engineering

Interests

Technical Project Management
Solution Architecture
Digital Transformation
Strategy Execution
Agile Delivery (Scrum)
Machine Learning Research
Product Ownership
Cloud-Native Architecture & DevOps

Skills

Technical Proficiency
Python JavaScript PHP Django SQL Linux Git Containerization (Docker & Kubernetes)
Project & Delivery Management
Technical Project Management Agile/Scrum Cross-functional Leadership Sprint Planning Risk Management Stakeholder Management SDLC Governance CAPEX/OPEX Planning Jira
Solution Design & Architecture
Application Solutioning System Design System Integration Microservices API Design Enterprise Architecture Solution Documentation Cloud-Native Architecture
AI / ML Research
Machine Learning Deep Learning (TensorFlow, PyTorch) Natural Language Processing Statistical Analysis (NumPy, Pandas, Matplotlib)
Product & Business Analysis
IT Product Ownership Business Analysis Requirements Prioritization Functional/Technical Specifications Roadmap Planning & Execution
Domain / Industry Expertise
Telecom Systems (OSS/BSS) Digital Platforms (OTT, FWA) Sales & Distribution (S&D) Systems Customer Experience (CX) Platforms

Resume

Professional Experience

IT Project Manager and Solution Architect

December 2022 - Present

Robi Axiata PLC (Axiata Group Berhad - Leading Asian Telecom Group), Dhaka, Bangladesh

  • Project Delivery: Orchestrated end-to-end sprint planning, technical architecture design, and delivery of IT transformation projects in Digital, Sales & Distribution, and Customer Experience domains.
  • Strategic Solutioning & Platform Planning: Designed solution approaches, integration points, and system blueprints. Defined platform strategies and capacity plans aligned with product roadmaps & business growth objectives.
  • Product Ownership: Converted stakeholder needs into clear functional & technical specifications. Prioritized use cases in collaboration with Sales, Marketing, Customer Experience & other business units.
  • Stakeholder Alignment: Bridged leadership and business teams by translating strategic objectives into actionable project roadmaps, enhancing cross-functional alignment and delivery clarity.
  • Delivery Governance: Governed project performance across scope and schedule, proactively resolving risks, while achieving a 15% reduction in scope creep and 10% faster implementation timelines.

Adjunct Lecturer

July 2025 - October 2026

United International University, Dhaka, Bangladesh

Department of Computer Science and Engineering (CSE)

  • Taught and mentored over 50 undergraduate students in SDLC, requirements analysis, system modeling, and design for the System Analysis & Design course.
  • Worked with the academic department to incorporate real-world project management and solution architecture into course content, aligning with current industry practices.

Education

Bachelor of Science in Computer Science and Engineering (CSE)

2018 - 2022

United International University (UIU), Dhaka, Bangladesh

  • CGPA: 3.80/4.00
  • Distinction: Magna Cum Laude

Edexcel IGCSE (O Level) & International Advanced Level (A Level)

2015 - 2017

Academia School Dhaka, Dhaka, Bangladesh

Co-Curricular Activities

Founding Vice President

2020 - 2022

Students’ International Affairs Society (SIAS- UIU), Dhaka, Bangladesh

Honors & Awards

Robi "Ace of the Moment" (Obsession for Customers) Q4'26 Award

Recognized as a top contributor to Robi’s Q4'26 Revenue Drive for delivering the SuperQR and Uberization projects.

Robi IT "Outstanding Contributor" H2'2025 Award

Recognized for my work on the Unified Sales & Distribution Systems revamp project

Robi IT "Rising Star" Awards

Awarded 3x in H1'23, H1'24, Q4'24 for delivering multiple projects, including the Customer Feedback Management (CFM) solution.

RobiWiFi Fixed Wireless Access (FWA) Project Award

Awarded for the RobiWiFi Project, where I led the project delivery & solution architecture for the digital platform

Customer Experience Transformation Product On Delivery Project Award

Awarded for the Robi & Cirkle (formerly Airtel BD) Corporate Websites revamp project.

Data Convergence Migration Project Award

Awarded ensuring seamless integration and minimal disruption to business operations during the migration process.

Academic Excellence Scholarships

Merit-based tuition waivers awarded on academic trimester results.

Champion of the UIU CSE Dept. Project Show

Software Engineering || Summer'22

Champion of the UIU CSE Dept. Project Show

System Analysis and Design || Fall'21

Project Portfolio

Digital Transformation Projects & Academic Projects

  • All
  • Digital
  • Sales & Distribution
  • Customer Experience
  • Academic
Digital

Robi & Cirkle Corporate Websites

Robi & Cirkle (formerly Airtel BD) Corporate Websites Revamp Project

Sales & Distribution

Unified Sales & Distribution

Unified S&D Systems Revamp Project

Sales & Distribution

Sales-Driven Uberization Platform

Digital order-orchestration and fulfillment platform

Sales & Distribution

SuperQR

QR-based digital recharge journey

Customer Experience

Binge OTT

Binge OTT Platform (binge.buzz)

Academic

Healthstack

Healthstack System - Software Engineering Project

Digital

Axentec Corporate Website

Axentec PLC Corporate Website Revamp Project

Customer Experience

Customer Feedback Management (CFM)

CFM Solution

Academic

RADON - Real Estate Business Solution

System Analysis & Design Project

Digital

RobiWifi

RobiWifi Platform - Fixed Wireless Access Solution

Publications

Irregular Sleep Pattern Identification and Analysis from Social Media Dataset using Hybrid Deep Learning based Attention Mechanism.

Authors: M.J. Islam, M.F.A. Rafi, P. Podder, A. Siddika, M. Kabir, E.M. Khan, N. Islam, S. Mukta.

Data and Information Management Journal (Elsevier, Q1; IF 8.3), 2025

Watch, Listen, Understand, Mislead: Tri-modal Adversarial Attacks on Short Videos for Content Appropriateness Evaluation.

Authors: S. H. Mustakim, S M Jishanul Islam, U. M. Muna, M. Chowdhury, M.J. Islam, S. Ahmmed, T. Reeti, S. T. A. Dhrubo, and S. Shatabda

Proceedings of the IEEE/CVF International Conference on Computer Vision (ICCV) Workshops, 2025, [ICORE: A* workshop]


Certifications

Machine Learning

Stanford Online · Stanford University

View certificate
Neural Networks and Deep Learning

Coursera · DeepLearning.AI

View certificate
Improving Deep Neural Networks: Hyperparameter Tuning, Regularization and Optimization

Coursera · DeepLearning.AI

View certificate
Supervised Machine Learning: Regression and Classification

Coursera · DeepLearning.AI

View certificate